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​Sissi Flowers Sales Policy

Fresh and Preserved Flowers We are committed to excellence and customer satisfaction. We offer an exclusive selection of fresh and preserved flowers through our website, ensuring quality and exceptional presentation of each floral arrangement.

1. Product Catalogue:

  • Our online offering includes detailed descriptions and high-quality photographs for each product.

  • Fresh flower options are updated seasonally based on availability.

  • Preserved flowers are available consistently and are presented in select varieties ensuring durability and long-term beauty for up to 3 years.

2. Ordering Process:

  • Orders can be placed through a secure shopping cart system on our website.

  • Customers must acknowledge that images are representative and there may be slight variations in color and size due to the nature of flowers and vases

3. Pricing and Payments:

  • All prices are clearly displayed on the website and are subject to applicable taxes.

  • We accept payments via credit cards, PayPal, and other secure electronic methods such as transfers.

  • Promotions and discounts will be applied automatically at checkout if they meet the offer criteria.

4. Shipping Policy:

  • We offer standard and express shipping, with costs and delivery times clearly specified at checkout.

  • Orders placed before the cutoff time will be processed the same day; orders after will be processed the next business day.

  • Deliveries are made only on business days, and we offer an option to select a preferred delivery date.

5. Freshness Guarantee:

  • We guarantee the freshness of flowers for a minimum of five days from delivery, provided our care recommendations are followed

6. Customer Responsibility:

  • If provided vases are damaged, the customer will be responsible for their value as stated in the signed liability agreement

7. Cancellations and Changes:

  • Cancellations or changes to orders can be made at no extra cost within 8 hours of placing the order.

  • No cancellations or changes will be accepted once the order has been shipped.

8. Returns and Claims:

  • In case of defective or damaged products, customers must contact customer service within 24 hours of delivery to request a return or exchange.

  • Photographic evidence of any quality or condition-related issues will be required.

9. Customer Service:

  • Our customer service team is available to assist with questions, feedback, or concerns via live chat, email, or phone.

  • We strive to respond to all inquiries within 24 hours.

10. Privacy and Security:

  • The security and privacy of our customers' personal information are of utmost importance.

  • We comply with all applicable data protection laws and do not share information with third parties for marketing purposes without express consent.

In conclusion, we aim to provide quality assurances and exceptional customer service. By choosing us, customers can be assured of an online shopping experience that is as fresh and delightful as our flowers

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